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Refunds and Returns

What is your refund policy for items purchased from the website?

paris accesssories is happy to offer a refund or exchange on any perfect merchandise returned within 28 days (14 days for Sale items) with the despatch note, except for pierced products, hosiery, confectionery and cosmetic products.

Please use the free returns label found in your parcel to return the items back to our warehouse in the UK.

If I return an item to you, is my postage refunded?

The initial postage and packaging charge is only refundable for faulty goods, goods not as described, incorrect orders or orders cancelled within 14 days, either when returning the goods in-store or by contacting our Website Customer Services department in writing, in line with the Distance Selling Regulation act.

My payment card has changed/expired. How will I receive my refund?

Monsoon Accessorize is required to process all refunds to the original payment method applied when you placed your order. This is the case even if the payment card used has now expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account. If you have another payment card with the same issuing bank, they can typically apply the refund to your new card. If you no longer have a credit card with that bank, as an alternative they may be able to issue your refund by cheque.

How can I exchange an item purchased on the website?

Regrettably, we cannot currently exchange items at our warehouse in the UK. Pierced products, hosiery, confectionery and cosmetic products cannot be returned for hygiene reasons.

Can I return earrings, hosiery, cosmetics or confectionary

Unfortunately, we cannot accept returns of these items due to hygiene reasons.

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